Privacy Policy

This privacy policy explains how Calma Spa (“we”, “us”, “our”) collects and uses personal information when you visit this website or contact us through it.

Who we are

Calma Spa is responsible for the personal information collected through this website. You can contact us about this policy or your information at:

• Email: [email protected]
• Address: Fizzio-Fit Wellness Centre, Derby Road, Butterley, Ripley, DE5 3QY

Information we collect

• Information you give us: when you fill in a form on this website or email us, we receive the details you choose to send, such as your name, email address, phone number and your message.
• Information about your visit: with your consent, we collect basic information about how the website is used, such as the pages visited, the type of device and browser used and roughly where visitors are browsing from. This helps us understand and improve the website. It does not tell us who you are.

How we use your information

• to reply to your enquiry and provide the services you ask us for;
• to keep a record of our communication with you;
• to understand how our website is used and improve it.

We do not sell your personal information.

Our lawful basis

We use the information you send us to respond to your request, or because we have a legitimate interest in running our business and answering enquiries. We only collect website usage information, and only use non-essential cookies, when you have agreed to it through the cookie banner.

Cookies

This website uses cookies that are needed for it to work. Other cookies, such as those used to measure visits or by embedded services, are only set if you accept them in the cookie banner. You can change your choice at any time by clearing the cookies for this website in your browser, after which the banner will ask you again.

Other services we use

• Website hosting and form delivery: this website is built and hosted by our website provider, which also delivers the messages you send through our forms to us by email. They only process your information on our instructions.
• Nearcut: when you book an appointment, you are taken to Nearcut’s booking system. Nearcut handles the details you give it under its own privacy policy, and shares your booking with us so we can provide your appointment.
• Google Maps: our map is provided by Google. If you accept cookies, Google may collect information about your visit under its own privacy policy.
• Social media: our pages link to our social media profiles. If you follow those links, the social network’s own privacy policy applies.

How long we keep your information

We keep your information only for as long as we need it for the purposes above, unless the law requires us to keep it for longer.

Your rights

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it, delete it, or stop or limit how we use it. You can also object to how we use it. To make a request, contact us using the details above.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.